Can anyone tell me who runs this site on a day to day, or who I can talk to for help regarding issues with the site? I've emailed the "support" 3 times and got no response.
What kind of support do you need? Day-to-day would probably be the moderators.
There were 18 minutes between your account creation and this post. Are you expecting a reaction that fast, or is this an account created to complain about something that happened under another account?
@JoyfulHeart @CharlieBear And I thought I was being impatient after 3 weeks. 🤣😂
Damn 18 minutes! How can you tell that? Maybe they assume it's fully staffed with a bullpen and call center for customer service
This thread post smells oderiferous .
🤣😂🤣😂🤣😂
Oh, I sometimes get irritated that Amazon and smartphones have created an expectation of damn near instant responses nowadays. So much so that I'll sometimes deliberately wait a day or more to reply to a text, email, etc.
@ReltvlyCanshes moderators can see the exact time/date an account was created, not just the "December 2024" on the profile.
Oh i guess i don't pay attention to who moderates, that makes sense
@dtrent We apologize. We now outsource customer service to our partners in Sri Lanka who have a hybrid work schedule and are actually in the office on the third Thursday of each month. So we should be able to address your concerns at that time and if they are unable to help, we will then forward your request to our partners in the Ukraine. Our Ukrainian associates are very much on a work from wherever schedule as housing and internet connections are erratic at this time and many are occupied with clearing rubble from their workspace. We apologize for this inconvenience.
When contacted by Sri Lanka we suggest you download Google translator because they speak Sinhala. If you wish to ingratiate yourself to our Sri Lanka partners we suggest you learn how to make a delicious batch of Pittu and brush up on your knowledge of the fast paced game of cricket.
You see how wonderful our customer service is? You now know more about Sri Lanka than you did a few minutes ago.
For everyone with the smart comments on the 18 minute timeframe, please remember that reading is fundamental. Last I read and wrote, it said I already reached out 3 times to support. None of you know how long ago that was.
@writergf..thank you for your kind response. I will see if I can reach out to the moderators since emailing support isn't working. Do you know who they are? Much appreciated.
@dtrent You had a moderator respond in this thread.
@TheFunCartel ....I found them. Thank you.
Wow
Last I read and wrote, it said I already reached out 3 times to support. None of you know how long ago that was.
@dtrent the moderator who responded about the 18 minutes knew exactly how long it was from your account creation to you posting on the forum to complain. Knowing such things kinda falls into the definition of being a moderator (and I'm glad I ain't one!!)