Earlier today I had a client who wanted to book a virtual session with me, $40 for 30 minutes. He chose to do a video call which I charge an extra $15. Im not sure if this older gentleman is confused or simply had bad intentions but he only paid me $15 on Venmo.
After the session I told him the remaining total will be $40 which is what's booked on the site. He states "you did receive $15 from me via Venmo and should receive $40 from me via the site... So the issue you have is the $40 you said you didn't receive from the site... So again, please contact the site about the $40, agree?"
After going back and forth with him, and explained to him, many times that the site will NOT pay me the remaining $40. The client has to pay upfront with the professional cuddlers preferred payment option to which I sent him the screenshot of the site saying so. He did not respond for a while after I sent him the screenshots. After a few hours finally sent me the remaining amount due. Who's in the wrong here? This gentleman is the only person I've had this issue with.
In a future situation where a client refuses to pay the remaining amount what should be done?